Phoenicia Rackman

Mrs. Rackman is a high level employee of the IAA and a superior to Agent 14 and ULP.

Mrs. Rackman is first seen entering the war room of an IAA facility that was taken over by the Russian mercenaries, initially suspicious of the Online Protagonist and their crew's presence at the facility, holding them at gunpoint until Agent 14 vouches for them. Rackman becomes involved in the Heists and aids Protagonists in stopping Avon once his treachery is revealed and his threat to humanity being real.